Salesforce and Workday Jointly Announce New AI Employee Service Agent 

Salesforce and Workday have initiated a strategic partnership with a new AI employee service agent in mind. The service agent will automate time-consuming tasks, provide personalized support, and surface data-driven insights that help employees work smarter and faster.

The integration of Salesforce’s new Agentforce Platform and Einstein AI with the Workday platform and Workday AI will enable organizations to create and manage agents for a variety of employee service use cases.

“The AI opportunity for every company lies in augmenting their employees and delivering incredible customer experiences,” said Marc Benioff, Chair and CEO, Salesforce. “That’s why we’re so excited about our new Agentforce platform, which enables humans and AI to drive customer success together, and this new partnership with Workday to jointly build an employee service agent. Together, we’ll help businesses create amazing experiences powered by generative and autonomous AI, so every employee can get answers, learn new skills, solve problems, and take action quickly and efficiently.”

Powered by a company’s Salesforce CRM data and Workday financial and HR data, the new AI employee service agent will have a shared, trusted data foundation to communicate with employees in natural language with human-like comprehension.

For complicated issues that require escalation, the agent will swiftly transfer them to the right individual for remediation.

In addition, Workday will elevate its existing integration with Slack. This will allow users to access and work around Workday financial and HR records, like tasks, pay, job requisitions, employee details, and general ledgers, directly in Slack.

The AI employee service agent will provide instant support to employees through contextual assistance by understanding requests, retrieving relevant knowledge and insights from unified Workday-Salesforce data sources, and then automating resolution across platforms.