We're in IT Together

Before the term "cloud" ever conjured images of data streams in the sky, Peak 10, a national IT infrastructure, connectivity and cloud services provider, was a technology leader in the field. The company of colocation, connectivity and cloud services incorporates best practices in customer experience, commitment to compliance, network and power redundancy and data center density.

In an industry famous for trends and cutting-edge technology, Peak 10 not only stands out as a best-in-class partner, but even more notably for its good, old-fashioned values. In order to enhance their service-minded approach, Peak 10 implemented IT Service Management, an initiative based on the widely adopted ITIL framework. Already a consultative and hands-on leader in cloud and data center services on a national scale, Peak 10’s trained and certified ITIL employees work for more consistency, agility and efficiency for their clients. There is a clear emphasis on continuous improvement at Peak 10. 

Net Promoter Score (NPS), a management tool used to gauge customer loyalty and a proven predictor of business growth, awarded Peak 10 a coveted Best in Class rating of 67.2, putting them at the forefront of their field. Simply put, Peak 10 customers speak highly about the services they receive, and recommend Peak 10 to their colleagues. When asked about Peak 10’s success, PJ Kiggins, the company’s vice president of sales based in Cincinnati, says, "Our people make all the difference. We aren’t afraid to roll up our sleeves and figure out a solution to a customer’s problem. We are a high-values organization made up of very qualified people who care."

The demand for IT services such as data storage and security are at an all-time high. That comes with increased importance of ensuring that clients meet compliance requirements. "Peak 10’s compliance department helps our customers understand how infrastructure is an important component of compliance solutions," says Kiggins. "We take the burden off by providing compliant facilities and compliant cloud solutions. After all, it’s not their core competency, it’s ours." 

Peak 10 facilities provide multiple levels of security, uninterruptible power, HVAC systems, fire suppression and around-the-clock monitoring and management. They meet regulatory compliance for SOC1, SOC2, SOC3, HIPAA, PCI DSS, and holds a Master level status in the  Cisco Managed Service Provider (CMSP) program with a Cisco Powered Cloud Infrastructure as a Service (IaaS) and Disaster Recovery as a Service (DRaaS) designations.

Since partnering with Peak 10, Aero Fulfillment, a product distribution center in Mason, has more freedom to focus on their mission and pursue excellence in their field. "Thanks to Peak 10, instead of hiring additional IT employees, we can reallocate those funds toward building revenue-generating digital products," says Jeremy Shubert, Aero’s CIO. "I’d rather have our expert IT partners worry about compliance and security than have it on the shoulders of just one or two people in my organization."

From coast to coast, the common thread among Peak 10’s diverse range of clients is their technology solutions were tailor made to the client. "It’s a combination of high-tech and high-touch," Kiggins says. "Because there is no one-size-fits-all in this business, we work with clients to maximize their existing technology investments to meet current and future needs, uncover what those needs are, and craft a custom solution."

Peak 10 is located at 5307 Muhlhauser Road, Hamilton, OH 45011. For more information, call 513.645.2900 or visit peak10.com.