VIDEO | Asurion Chief Analytics Officer: Rewarding People Is an Important Component of Culture

(US and Canada) Faker Zouaoui, Chief Analytics Officer, Asurion, speaks with Jason Masker, Field Chief Technology Officer, Stratascale, an SHI Company, about evolving culture and the new challenges of implementing AI at scale.

Zouaoui says that culture is critical not just within the team but also in the context of business units. He explains that teams must engage profoundly and build a solid collaborative relationship with their organization at multiple levels.

Concerning the talent side, Zouaoui mentions his efforts toward diversifying teams with people of various ethnicity or gender and also educational backgrounds. He further opines that not everything is about money — rewarding and recognizing people and encouraging creativity are also essential components of culture.

Zouaoui speaks about challenges with scaling and AI adoption across the business. He highlights a key factor in solving them — the ability to assess and prioritize analytical applications against strategic objectives.