VIDEO | 84.51˚ Science VP: We Want To Make Business Decisions That Don’t Hurt Customers

(US and Canada) Ritesh Khire, 84.51˚Science VP, speaks with Mark Johnson, Fusion Alliance Regional VP Regional VP and CDO Magazine Editorial Board Member, in a video interview about getting a quick buy-in from stakeholders, making effective business decisions, and upcoming technology trends.

Khire shares that working at 84.51˚ — a wholly owned subsidiary of the Kroger Company — requires meeting customers in the middle. He urges technology leaders to start small but get a win as quickly as possible. The win encourages quick buy-in and decreases resistance, and the technology leader gets a seat at the table. Khire notes he wants to ensure that people understand the need for technology and upgrade rapidly.

Regarding his role in the retail grocery business, he highlights the importance of making business decisions without hurting customers, ensuring they have the best food on their tables.

Next, Khire mentions the following trends for the coming year:

1. Technology will become more personalized.
2. There will be more connected ecosystems.
3. E-commerce and brick-and-mortar retail will merge further with an omnichannel view,
4. There will be a greater focus on privacy and fairness, and AI will play a significant role in solving problems.

He concludes with the hopeful note that society and AI experts will use technology to make people's lives even better in the future.

CDO Magazine appreciates Ritesh Khire for sharing his insights and data success stories with our global community.

See more from Ritesh Khire

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