First Citizens Bank Appoints Scott Richardson as CDAO

(US and Canada) Leading U.S. financial institution First Citizens Bank has appointed Scott Richardson as Chief Data and Analytics Officer. Richardson is a seasoned technology leader with deep expertise in data, analytics, and artificial intelligence. He brings a wealth of experience in financial services technology and transformation.

Known for his business-oriented and results-driven approach, Richardson has a track record of reshaping technology organizations into high-performing teams that deliver tangible value for both customers and shareholders. His leadership is marked by an emphasis on Lean-Agile delivery, operational excellence, and fostering a corporate culture of innovation and efficiency.

Before joining First Citizens Bank, Richardson served as CIO of Enterprise Data, Analytics, and AI at Ally. There, he was responsible for leading the institution’s data and analytics strategy, overseeing platforms for data and AI, and enhancing tools to empower both customers and employees. His role encompassed a wide range of responsibilities, including data governance, data stewardship, data lifecycle management, and building enterprise AI literacy.

“First Citizens is a top 20 U.S. financial institution with more than $200 billion in assets, recognized for its exceptional management, organic growth rooted in a deep commitment to customer service, and a series of strategic acquisitions that have propelled the company into top-tier status. I’m excited to join this remarkable team and to help elevate data, analytics, and AI in an organization with a clear vision for sustained long-term value creation,” Richardson shared in a LinkedIn post.