PODCAST | Leaders Must Know How to Convince People to Adopt Change — Fifth Third Bank, Chief Technology Strategy Officer

Tracie Wichman, Chief Technology Strategy Officer, Fifth Third Bank, speaks with Channie Mize, General Manager, Slalom Consulting, about how technology makes human lives easier, having and retaining the best talent to drive best customer service, success factors in organizational change management, citizen development, and the impact of GenAI.